Following on from Martin’s earlier post on complaints to GMPTE, a commenter over at Omnibuses blog showed interest in seeing a breakdown of the complaints. Happy to oblige: some intrepid snooping around documents on the GMITA website combined with the power of Google Chart API, here’s a visual guide that we hope might shed some context on things.
Number of complaints to GMPTE down by 22% on the same period the previous year.
Complaints by mode
This is the number of complaints received by GMPTE – does not include any complaints made directly to the bus/train/Metrolink operator.
Annual passenger journeys by mode
Shows a roughly equal split of complaints when compared to how many journeys are made by each mode of transport.
Comments by district
Bus complaints by category
Roughly static but a large increase in the number of buses failing to stop, according to GMPTE.
Compliments by category
[Data from Customer Comments report]