FirstGroup has been up before the Traffic Commissioner for a failure to improve reliablity of their bus services over the past twelve months. Four VOSA inspectors recorded between 17 and 26% of buses failing to meet punctuality targets in parts of Greater Manchester this time last year and not much done to improve the situation since. It can’t have been easy for First over the past few months given the roadworks in Salford – which the local press was in uproar about at the time – but that one corridor can’t account for all the late running, and other operators have demonstratably amended timetables in recent years to try and add extra running time where needed.
The hearing has been adjourned until 13th March to allow First to put together an action plan for improvements.
- Manchester Evening News – Bus firm First slammed by transport watchdog over unreliable services
- Omnibuses blog – Under the Spotlight